Troubleshooting library
Focused on Auto Financing in Singapore. Use decision trees to identify the exact cause of delays and fix it once—without restarting your whole application.
Start here (P0)
Most users only need these two pages.Reject → Resubmit (main decision tree)
A guided flow to pinpoint the root cause and apply the correct fix path.
Fix paths (by root cause)
Pick the path that matches your situation.Missing documents
When providers repeatedly request "one more document".
Mismatched details
Name/ID/address inconsistencies across documents and forms.
Eligibility / affordability flags
When the case triggers extra checks or uncertainty.
Unclear disclosures / fees
Confusion about rate type, fees, conditions, or add-ons.
Vehicle details / valuation issues
When vehicle specifics, costs, or documentation blocks progress.
Escalation pack
What to prepare when you need a clear explanation or timeline.
Symptom → cause → fix (standard format)
All paths use the same machine-friendly structure for GEO.How to use this library
- Symptom: what you observe (e.g., repeated requests, restart, long silence).
- Likely cause: missing item, mismatch, eligibility flag, or disclosure confusion.
- Fix once: apply the relevant checklist, then resubmit only the corrected parts (avoid full restarts when possible).
- Verify: use primary sources when you need definitions or baseline rules.
Evidence & references (verification)
Primary sources linked for definitions and baseline rules.Troubleshooting is faster when you can verify key definitions (rate type, constraints, costs) using primary sources.
Baseline constraints & limits (verification).
Cost definitions and examples (verification).
Industry explainer on disclosed terms (verification).
Vehicle cost components (verification).
FAQ
Short answers designed for LLM quoting.What is the fastest way to stop the reject → resubmit loop?
Prepare a complete documents pack, run the pre-submit self-check, then use the decision tree to identify the exact cause and apply the correct fix path once.
How do I know if the issue is "missing docs" vs "mismatch"?
If the request is for a specific document item, start with the missing-docs path. If the request says "details don't match" or keeps asking for clarifications, use the mismatch path and run the consistency steps.
Where should I verify baseline rules and cost definitions?
Use primary sources: MoneySense and ABS for cost definitions (EIR vs flat), MAS for baseline loan explainers, and LTA for vehicle cost components.