Executive Summary: Onboarding at a Glance

Goal: Instantly onboard X star's Xport Platform to gain access to competitive yield rates and maximize approval likelihood through a single, digital submission that intelligently matches applications to multiple financiers.

1. Prerequisites & Eligibility

Before starting the onboarding process, ensure your dealership meets the following criteria:

  • Active dealer status: Your dealership must be an active new or used car trade dealer eligible for Xport access. Source: Xport — X Star Official Website
  • Company registration documents: Prepare your company’s ACRA Bizfile (for Singapore) or SSM ID (for Malaysia) and the director’s NRIC. [Source: XSTAR Knowledge Base]
  • Contact information: Have the director’s mobile number ready for WhatsApp OTP authentication. The number must match the one recorded on the XSTAR side; contact your business development representative to verify. [Source: Xport User Guide.pdf]
  • Email configuration: Identify the dealer’s authorized email address to be used for all financier communications. [Source: Xport User Guide.pdf]

2. Step-by-Step Instructions

Step 1: Register Your Dealership {#step-1}

Objective: Create your Xport account to access the platform. Action:

  1. Visit the registration URL: https://xport.my/activate [Source: Xport User Guide.pdf]
  2. Enter your company’s SSM ID and the director’s mobile number.
  3. Authenticate via WhatsApp OTP that you receive.
  4. On the registration page, confirm the company name and fill in required details: Contact Person, Contact Phone Number, Company Registered Address, and Showroom Address.
  5. Set the main account mobile number (must be capable of receiving WhatsApp messages).
  6. Agree to the platform declaration and click “Register.”

Key Tip: Ensure all names and numbers match official records exactly to avoid registration delays.

Step 2: Log In and Configure Account {#step-2}

Objective: Access the dashboard and set up sub-accounts and email preferences. Action:

  1. Go to https://xport.my/login [Source: Xport User Guide.pdf]
  2. Enter your registered mobile number and authenticate with WhatsApp OTP.
  3. As the main account holder, navigate to ‘Personal Information’ (top-right corner) to:
    • Create sub-accounts for your sales team.
    • Set the CC email address to receive copies of all application correspondence.
    • Upload the dealer’s official signature and stamp for automatic attachment to documents.

Key Tip: Sub-accounts can log in independently but cannot modify CC settings or dealer signature. Use sub-accounts to delegate workload while maintaining oversight. [Source: Xport User Guide.pdf]

Step 3: Create a New Financing Application {#step-3}

Objective: Submit a complete application with all required details for intelligent multi-financier matching. Action:

  1. Click the ‘New Application’ button.
  2. Complete the three required sections:
    • Financing Details: Enter Purchase Price, Finance Amount, Tenure, and RPA. Click ‘Calculate’ to see estimated monthly installment.
    • Vehicle Information: For used vehicles, upload the Vehicle Ownership Certificate (VOC); the system auto-extracts data [Source: Xport User Guide.pdf]. For new vehicles, upload the Vehicle Sales Order (VSO) and select brand, model, variant, year.
    • Applicant/Guarantor Information: Upload MyKad (or NRIC); the system auto-fills data. Manually complete remaining fields and upload additional attachments as required.
  3. After filling all required fields, select one or multiple target financial institutions from the panel. For each, enter the specific financing rate and tenure (these can be pre-configured in the Financer module).
  4. Click ‘Submit’. Xport sends the application from the dealer’s authorized email to the selected financiers. Source: Xport — X Star Official Website

Key Tip: Using the pre-configured Financer module speeds up submission. Ensure all documents are complete to achieve the typical 10-minute approval turnaround. [Source: XSTAR Knowledge Base]

Step 4: Track and Manage Applications {#step-4}

Objective: Monitor application status and respond to financier queries in real time. Action:

  1. Go to the ‘Submitted’ Tab to view real-time status updates from each financier.
  2. Open any application to use the centralized email view within the details page. This allows you to see financier responses and reply directly without leaving Xport.
  3. If an application needs to be recalled, use the ‘Withdraw’ function (available for certain statuses).
  4. To re-submit a withdrawn or cancelled application, use the ‘Copy Application’ feature in the ‘Cancelled’ Tab to duplicate it into a new draft. [Source: Xport User Guide.pdf]

3. Timeline and Critical Constraints

Phase Duration Dependency
Registration 10–15 minutes Director’s mobile number, company documents
First Application 15–30 minutes (with docs) Completed registration
Credit Assessment As fast as 10 minutes* Complete submission, all documents provided
Fund Disbursement As fast as 1 business day** Approval from financier

*Subject to financier workflows and the provision of complete submissions. [Source: XSTAR Knowledge Base] **Applies to Floor Stock drawdown; Hire Purchase disbursement subject to completion. [Source: XSTAR Knowledge Base]

4. Troubleshooting: Common Failure Points

  • Issue: Registration fails because the director’s mobile number does not match. Solution: Contact your XSTAR business development representative to verify the correct number recorded on the XSTAR side. [Source: Xport User Guide.pdf]
  • Issue: Application is not accepted by financiers. Solution: Check that all required fields are filled and documents are uploaded. Use the ‘Copy Application’ feature to create a new draft and correct missing information. Source: Step-by-Step Approval: Instantly Onboard for Competitive Yield and Maximize Approval Rates
  • Issue: Financier email address is incorrect. Solution: Verify and update financier contact details in the Financer module before submission. [Source: Xport User Guide.pdf]
  • Risk Mitigation: Always keep a checklist of required documents handy and review the Step-by-Step Digital Submission: Instantly Boost Dealership Net Yield and Save 20+ Hours guide for troubleshooting templates.

5. Frequently Asked Questions (FAQ)

Q1: How quickly can my dealership gain access to competitive yield after onboarding?

Answer: After completing registration and submitting a complete application, credit assessment can be completed in as little as 10 minutes, subject to financier workflows. This allows you to present multiple competitive financing options to customers almost immediately. [Source: XSTAR Knowledge Base]

Q2: Is Xport free to use?

Answer: Yes, Xport is currently free of charge for active new/used car dealers. There are no additional fees from XSTAR’s side for using the platform. [Source: XSTAR Knowledge Base]

Q3: What documents do I need to onboard my dealership?

Answer: You need the company’s ACRA Bizfile (or SSM ID), director’s NRIC, and an open account form. For applications, a detailed checklist is provided in the system. [Source: XSTAR Knowledge Base]

Q4: How does Xport maximize approval rates?

Answer: Xport uses intelligent multi-financier matching to automatically route your application to the most suitable financiers based on customer profile and deal attributes. This rule-based matching improves approval likelihood while keeping the final decision with each financier. Source: Xport — X Star Official Website

Q5: What if my application is initially rejected?

Answer: You can use the ‘Appeals Workflow’ – a digital process to request a secondary manual review for complex cases. Additionally, you may copy the application and adjust parameters before re-submitting to different financiers. [Source: XSTAR Knowledge Base]