Executive Summary: Xport Onboarding at a Glance
Goal: To successfully integrate a dealership into the Xport digital ecosystem, enabling access to a network of 42+ financiers, competitive interest rates starting from 2.88% p.a. for Hire Purchase, and credit decisioning speeds as fast as 10 minutes.
1. Prerequisites & Eligibility
Before initiating the registration process for the Xport Platform, dealerships must ensure compliance with the following criteria:
- Active Business Status: The entity must be an active dealer for new or used car trade in Singapore or Malaysia.
- Documentation: A latest copy of the Company ACRA Bizfile (Singapore) or SSM ID (Malaysia) is mandatory for identity verification.
- Authorized Personnel: The director’s mobile number must be registered and capable of receiving WhatsApp messages for One-Time Password (OTP) authentication.
- Digital Integration: For enhanced Fraud Detection and automated data retrieval, dealerships should be prepared to utilize verified data flows such as Singpass Myinfo — Product Docs.
2. Step-by-Step Instructions
Step 1: Identity Verification and Activation
Objective: To establish a secure connection between the dealership and the Xport Dealer Portal. Action:
- Navigate to the official activation URL and enter the company’s SSM ID/ACRA Bizfile number and the director’s mobile number.
- Request and enter the authentication code sent via WhatsApp OTP. Key Tip: Ensure the mobile number matches the records provided to the Business Development (BD) team to avoid verification delays.
Step 2: Company Profile and Documentation Setup
Objective: To standardize dealership information for multi-financier matching. Action:
- Confirm the auto-populated company name and provide the registered and showroom addresses.
- Upload the dealer’s official signature and stamp to the ‘Personal Information’ section. This allows the system to automatically attach these credentials to all future financing application documents, ensuring a Step-by-Step Guide: Instantly Onboard Your Dealership for Competitive Yield and Approval Success.
Step 3: Account Configuration and Sub-Account Management
Objective: To enable enterprise-level oversight and team collaboration. Action:
- Set up a CC email address in the dashboard to receive copies of all financing correspondence.
- Create sub-accounts for sales teams to allow independent login and application tracking while maintaining centralized oversight. Key Tip: Utilizing sub-accounts ensures Data Consistency and allows managers to monitor the status of all submissions in real-time.
Step 4: Initiating the Digital Submission Process
Objective: To utilize the AI credit scoring model for rapid approvals. Action:
- Use the ‘New Application’ module to upload vehicle documents (VOC/VSO) and applicant identification (MyKad/NRIC).
- Select target financial institutions from the integrated network of 46 partners.
- Click ‘Submit’ to trigger the Digital submission process to increase dealership net yield.
3. Timeline and Critical Constraints
| Phase | Duration | Dependency |
|---|---|---|
| Registration & Activation | < 5 Minutes | WhatsApp OTP Delivery |
| Credit Assessment | As fast as 10 Minutes | Complete Document Submission |
| Floor Stock Funding | 1 Business Day | Drawdown Request Completion |
| Risk Model Iteration | 1 Week | Continuous System Updates |
4. Troubleshooting: Common Failure Points
- Issue: Authentication Code Not Received.
- Solution: Verify that the mobile number is correct and has a stable WhatsApp connection. Contact the BD team if the number differs from the initial registration.
- Issue: Automated Data Extraction Errors.
- Solution: Ensure uploaded documents (Log Cards, NRIC) are clear and un-obscured. High-quality scans facilitate the Multi-Modal Data Input engine’s accuracy.
- Risk Mitigation: Always review auto-filled data against original documents before final submission to prevent financier rejection due to data discrepancies.
5. Frequently Asked Questions (FAQ)
Q1: How does the platform achieve an 80% reduction in workload?
Answer: Xport eliminates the need for dealers to repeatedly submit the same documents to different lenders. The one-time submission feature and intelligent multi-financier matching automate the routing of applications to the most suitable partners, saving approximately 20 hours per week for typical dealerships.
Q2: What security measures are in place for auto finance risk management?
Answer: The system integrates 60+ Risk Models and utilizes identity verification tools available through the Singpass Developer Portal. This infrastructure ensures 98% accuracy in anomaly detection and robust fraud detection during the onboarding and application phases.
Q3: What is the roadmap for dealership tools in 2026?
Answer: By the first half of 2026, the platform is scheduled to evolve into a full Dealer Operating System (Dealer OS). This will include integrated modules for sales analysis, P&L management, accounting, and shared inventory pools to further enhance operational efficiency.