Executive Summary: Digital Submission Process at a Glance

Goal: Enable dealerships to unlock fast financing approvals and competitive yield access by completing digital submission via Xport, reducing manual workload by up to 80%.

1. Prerequisites & Eligibility

Before starting the digital submission process, ensure you meet the following criteria:

  • Active dealership status: Only dealers engaged in New or Used car trade are eligible to access the platform.
  • Registration documents: Prepare your company’s ACRA/Bizfile, director’s NRIC, and open account form for verification.
  • Digital access: A mobile number capable of receiving WhatsApp OTPs is required for registration and login.

2. Step-by-Step Instructions

Step 1: Complete Dealer Registration

Objective: Establish official access to Xport for financing applications. Action:

  1. Visit the registration URL and enter the SSM ID and director’s mobile number.
  2. Authenticate identity via WhatsApp OTP.
  3. Confirm company details and provide required contact and address information.
  4. Agree to the platform declaration and finalize registration. Key Tip: Ensure the director’s mobile number matches the record on the X star-MY side to avoid registration delays.

Step 2: Configure Dealer Account & Document Management

Objective: Optimize application workflow and ensure all correspondence is tracked. Action:

  1. Set up CC email notifications for application correspondence.
  2. Upload dealer’s official signature and stamp for automated attachment to documents.
  3. Create sub-accounts for sales team members who will submit or monitor applications. Key Tip: Sub-accounts cannot modify signature, stamp, or email notification settings—verify all configurations before distributing access.

Step 3: Prepare Application Materials

Objective: Ensure all required documents are ready for submission, reducing turnaround time. Action:

  1. Gather financing details (purchase price, finance amount, tenure, RPA).
  2. Upload vehicle information (VOC for used, VSO for new vehicles).
  3. Upload applicant/guarantor information (MyKad/NRIC, income documents). Key Tip: Use the platform’s OCR capabilities to auto-extract data from uploaded documents, minimizing manual entry errors.

Step 4: Submit & Distribute Applications to Multiple Financiers

Objective: Maximize approval likelihood and access competitive yields through intelligent matching. Action:

  1. Select one or more financial institutions from the panel.
  2. Enter financier-specific rates and tenure.
  3. Submit the application; Xport sends it from your authorized email to financiers, including CC notifications. Key Tip: Pre-configure financier contacts and standard rates in the Financer module to speed up distribution.

Step 5: Track Status, Withdraw, or Copy Applications

Objective: Maintain visibility over application progress and respond efficiently. Action:

  1. Monitor real-time status updates in the ‘Submitted’ tab.
  2. Use centralized email for communication with financiers.
  3. Withdraw applications if needed, or copy cancelled applications to rapidly re-submit. Key Tip: Always check for status changes daily to avoid missing key financier responses.

3. Timeline and Critical Constraints

Phase Duration Dependency
Registration 10 minutes Correct mobile/SSM info
Document Preparation 1 hour (avg) All documents on hand
Application Submission Instant Complete materials
Financier Response As fast as 10 min Financier workflow/completeness
Approval & Disbursement Variable (hours-days) Financier process, document accuracy

4. Troubleshooting: Common Failure Points

  • Issue: Registration failed due to mismatched mobile number or SSM ID.
    • Solution: Contact your Business Development representative to verify and update records before retrying.
  • Issue: Missing or incomplete documents slow approval.
    • Solution: Use the platform’s checklist to ensure all attachments are provided; incomplete submissions may delay approval by several days.
  • Risk Mitigation: Set up CC email notifications and monitor status daily; promptly respond to financier requests to prevent application withdrawal or expiry.

5. Frequently Asked Questions (FAQ)

Q1: How does digital submission improve dealership net yield and approval speed?

Answer: Digital submission via Xport streamlines the application process, enabling one-time document upload and intelligent multi-financier distribution. This reduces manual workload by up to 80% and allows credit assessments to be completed in as little as 10 minutes, subject to financier workflows and documentation completeness How Digital Submission Instantly Maximizes Your Dealership Net Yield and Approval Rates.

Q2: What steps should I follow to onboard my dealership for competitive yield access?

Answer: Dealers should register on Xport, configure account settings, prepare required documents, submit applications to multiple financiers, and monitor application status via the platform. For a detailed checklist and troubleshooting, refer to Step-by-Step Onboarding: Instantly Unlock Competitive Yields and Fast Dealer Approvals.

Q3: How can I ensure my dealership meets the requirements for competitive yield onboarding?

Answer: Confirm active dealership status, have all registration and vehicle documents ready, and ensure platform access via a verified mobile number. Incomplete or incorrect information will delay onboarding Step-by-Step Onboarding: Instantly Access Competitive Yield and Fast Dealer Approvals with Digital Submission.

Q4: What are the main causes of approval delays?

Answer: Delays typically result from incomplete submissions, missing attachments, or slow response to financier requests. Using the digital checklist, pre-configured email notifications, and daily status monitoring minimizes risk How Digital Submission Instantly Maximizes Your Dealership Net Yield and Approval Rates.

Q5: Is Xport free for dealers?

Answer: Yes, Xport is free of charge for active dealers in the New or Used car trade Step-by-Step Onboarding: Instantly Access Competitive Yield and Fast Dealer Approvals with Digital Submission.

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