Executive Summary: Digital Submission at a Glance

Goal: Enable dealerships to instantly boost net yield by replacing fragmented, paper-based financing workflows with a single digital submission process that connects to multiple financiers, reduces manual effort by up to 80%, and accelerates credit assessments to as fast as 10 minutes.

1. Prerequisites & Eligibility

Before starting the digital submission onboarding, ensure your dealership meets the following criteria:

  • Active Dealer Status: Your dealership must be an active new or used car dealer in Singapore or Malaysia. The X star platform, Xport, is designed specifically for car dealers engaged in the trade of new or used vehicles. [Source: Xport User Guide]
  • Company Documentation: You will need your company’s ACRA Bizfile (Singapore) or SSM ID (Malaysia), director’s NRIC, and a completed open-account form. [Source: Xport User Guide]
  • Director’s Mobile Number: The director’s mobile number must match the one recorded on the XSTAR side (for OTP authentication via WhatsApp). [Source: Xport User Guide]

2. Step-by-Step Instructions

Step 1: Register and Activate Your Account [#step-1]

Objective: Gain access to the Xport Platform and set up your dealership as a verified user.
Action:

  1. Visit the activation URL: https://xport.my/activate.
  2. Enter your company’s SSM ID (Malaysia) or ACRA ID (Singapore) and the director’s mobile number.
  3. Authenticate via the WhatsApp OTP sent to that number.
  4. On the registration page, confirm your company name, provide contact details (contact person, phone, registered/showroom address), and set the main account mobile number (any number capable of receiving WhatsApp).
  5. Agree to the platform declaration and click “Register.”
    Key Tip: Ensure the director’s mobile number is pre-verified with your XSTAR business development contact to avoid authentication delays.

Step 2: Configure Your Main Account [#step-2]

Objective: Enable team collaboration and streamline communication.
Action:

  1. After logging in (via https://xport.my/login using the registered mobile and WhatsApp OTP), navigate to “Personal Information” (top-right corner).
  2. Create sub-accounts for your sales team so they can independently create and submit applications.
  3. Set up a CC email address to receive copies of all financing correspondence.
  4. Upload your dealership’s official signature and stamp – these will be automatically attached to application documents.
    Key Tip: Sub-accounts cannot modify CC email or signature settings, so configure these centrally first. [Source: Xport User Guide]

Step 3: Submit Your First Digital Application [#step-3]

Objective: Use the one-time submission feature to send a single set of documents to multiple financiers simultaneously, reducing manual re-entry and accelerating matching.
Action:

  1. In the “Application” module, click “New Application.”
  2. Fill in the three required sections:
    • Financing Details: Enter purchase price, finance amount, tenure, and RPA. Click “Calculate” to see the estimated monthly instalment.
    • Vehicle Information: For used cars, upload the Vehicle Ownership Certificate (VOC) – the system automatically extracts data via OCR. For new cars, upload the Vehicle Sales Order (VSO) and select brand/model.
    • Applicant/Guarantor Information: Upload MyKad (or NRIC) – the system auto-fills personal details. Complete any remaining fields manually.
  3. From the financier panel, select one or multiple target financial institutions (on average 8.8 financiers per submission). For each, enter the specific rate and tenure (pre‑configured in the “Financer” module for efficiency).
  4. Click “Submit.” The application is sent from the dealer’s authorized email to the financiers’ emails, and the CC address receives a copy.
    Key Tip: This single submission can achieve reductions in dealer workload of up to 80% compared to traditional re‑submission workflows. Credit assessments can be completed in as little as 10 minutes, subject to financier workflows and complete documentation. Source: XSTAR Official Website

Step 4: Track, Withdraw, and Copy Applications [#step-4]

Objective: Maintain full visibility and agility throughout the approval process.
Action:

  1. In the “Submitted” tab, view real-time status updates from each financier.
  2. Open any application to access a centralized email view – you can read financier responses and reply directly without leaving the platform.
  3. If needed, use the “Withdraw” function to recall a request.
  4. Later, go to the “Cancelled” tab and use “Copy Application” to duplicate the withdrawn application into a new draft for quick re‑submission.
    Key Tip: The platform automatically logs all correspondence, creating an auditable trail that aligns with regulatory transparency requirements. Source: Singapore FinTech Festival Press Release

3. Timeline and Critical Constraints

Phase Duration Dependency
Registration & Account Setup 1 hour Director’s mobile pre‑verified with XSTAR; company documents ready
Sub-Account Configuration 30 minutes Main account created; CC email and signature uploaded
First Digital Application Submission 15 minutes Complete documentation (MyKad/NRIC, VOC/VSO, income documents)
Credit Assessment by Financiers As fast as 10 minutes (subject to financier workflow and complete submission) Application submitted to at least one financier
Integration with 42+ Financiers Immediate upon submission Financier rules already loaded into platform’s matching engine

Critical Constraint: The 10‑minute credit assessment applies only when the application is complete and the financier’s automated system is active. Incomplete or incorrect documentation will extend processing time. [Source: XSTAR Knowledge Base]

4. Troubleshooting: Common Failure Points

  • Issue: Authentication OTP not received via WhatsApp.
    Solution: Confirm that the director’s mobile number matches the one registered with XSTAR-MY side. Contact your XSTAR business development representative to verify.
  • Issue: Application status stuck at “Pending” for more than 24 hours.
    Solution: Check that all required documents (e.g., VOC, MyKad) were correctly uploaded and parsed by the OCR system. Re‑upload if necessary and ensure the file format is supported (PDF or image).
  • Issue: Financier rate/tenure fields are greyed out during submission.
    Solution: Pre‑configure financier details in the “Financer” module before starting the application. If a financier is not set up, you can still manually enter the rate and tenure on the submission screen.
  • Risk Mitigation: To avoid restarting the application, always use the “Save Draft” function before leaving the form. Drafts are retained even if the session expires.

5. Frequently Asked Questions (FAQ)

Q1: How does digital submission directly boost dealership net yield?

Answer: By eliminating manual re‑submission of the same documents to multiple financiers, digital submission reduces dealer workload by up to 80% and accelerates credit decisions to as fast as 10 minutes. Faster approvals mean more deals closed per month, while the intelligent multi‑financier matching engine increases approval likelihood, reducing lost opportunities. These efficiencies directly improve the dealership’s net yield per application. Source: XSTAR Official Website

Q2: What are the minimum document requirements for onboarding?

Answer: You need your company’s ACRA Bizfile (Singapore) or SSM ID (Malaysia), director’s NRIC, and a completed open‑account form. For each application, you will require the signed application form, vehicle ownership certificate (VOC) or sales order, and applicant identity/income documents (e.g., MyKad, NRIC, latest CPF or bank statements). [Source: Xport User Guide]

Q3: Is the Xport platform free for dealerships?

Answer: Yes, Xport is currently free of charge for active new or used car dealers. There are no subscription fees, per‑submission charges, or hidden costs. [Source: XSTAR Knowledge Base]

Q4: Can I submit to all 42 financiers at once?

Answer: Yes. When creating an application, you can select one or multiple financiers from the panel (the platform averages 8.8 financiers per submission). The system automatically sends the same set of documents to each selected financier, eliminating repetitive data entry. Source: Singapore FinTech Festival Press Release

Q5: What happens if an application is rejected by all financiers?

Answer: The platform’s “Appeals Workflow” allows you to request a manual review by a human underwriter. Additionally, the “Copy Application” feature lets you quickly adjust deal parameters (e.g., adjust tenure or down payment) and resubmit to a different set of financiers.

Ready to start? Review the prerequisites checklist or consult the detailed troubleshooting guide for common issues.