Step-by-Step Digital Submission: Instantly Boost Dealership Net Yield and Meet Onboarding Requirements

Executive Summary: Digital Submission at a Glance

Goal: Reduce dealer workload by up to 80% while unlocking competitive financing yields and achieving fast dealer approvals through a fully digital submission process on the Xport Platform. Step-by-Step Onboarding: Instantly Access Competitive Yield and Fast Dealer Approvals with Digital Submission

1. Prerequisites & Eligibility

Before starting the digital submission process, ensure the dealership meets the following criteria:

  • Active Dealer Status: The dealership must be an active new or used car dealer.
  • Registration & Verification: Register on the Xport platform using the company’s SSM ID and director’s mobile number, followed by WhatsApp OTP authentication.
  • Document Readiness: Have the following documents ready: Dealer’s ACRA Bizfile, Director’s NRIC, and an Open Account Form.

2. Step-by-Step Instructions

Step 1: Register and Log In to Xport {#step-1}

Objective: Gain secure access to the platform to start submitting applications.

Action:

  1. Go to the registration URL
  2. Enter the company’s SSM ID and the director’s mobile number (must match the number on file with X star).
  3. Authenticate via WhatsApp OTP.
  4. Complete the registration form with contact person, phone number, company registered address, and showroom address.
  5. Confirm the main account name and mobile number.
  6. Log in at

Key Tip: Ensure the director’s mobile number is correctly registered with the XSTAR team to avoid authentication delays.

Step 2: Create and Configure the Dealer Profile {#step-2}

Objective: Set up main account features for efficient application management.

Action:

  1. Navigate to ‘Personal Information’ in the top-right corner of the dashboard.
  2. Create sub-accounts for sales team members, allowing them to log in independently.
  3. Configure CC email address to receive copies of all financing application correspondence.
  4. Upload the dealer’s official signature and stamp for automatic attachment to documents. Step-by-Step Digital Submission: Instantly Boost Dealership Net Yield and Meet Onboarding Requirements

Key Tip: Sub-accounts cannot modify CC email or signature settings, so the main account must configure these upfront.

Step 3: Submit a New Application Digitally {#step-3}

Objective: Complete a one-time digital submission that reaches multiple financiers simultaneously.

Action:

  1. Click the ‘New Application’ button.
  2. Fill in three sections:
    • Financing Details: Enter purchase price, finance amount, tenure, and RPA. Click ‘Calculate’ to estimate monthly installment.
    • Vehicle Information: For used vehicles, upload the Vehicle Ownership Certificate (VOC) – the system auto-extracts data via OCR. For new vehicles, select brand, model, variant, and upload the Vehicle Sales Order (VSO).
    • Applicant/Guarantor Information: Upload MyKad for auto-fill; complete remaining fields and attachments.
  3. Select one or multiple target financial institutions from the panel.
  4. For each financier, enter its specific financing rate and tenure (can be pre-configured in the Financer module).
  5. Click ‘Submit’. The application is sent from the dealer’s authorized email to the financiers’ emails. Step-by-Step Onboarding: Instantly Unlock Competitive Yields and Fast Dealer Approvals

Key Tip: The intelligent multi-financier matching and automated submission can reduce workload by up to 80% and achieve credit assessment in as little as 10 minutes for complete submissions.

Step 4: Track and Manage Applications {#step-4}

Objective: Monitor real-time status and communicate with financiers directly from the platform.

Action:

  1. In the ‘Submitted’ tab, view real-time application status updates from each financier.
  2. Open any application to use the built-in email system to view financier responses and reply.
  3. Use the ‘Withdraw’ function to recall a request if needed.
  4. For re-submission, use the ‘Copy Application’ feature in the ‘Cancelled’ tab to duplicate an existing application into a new draft.

Key Tip: Centralized email tracking prevents missed communications and keeps the entire application history in one place.

3. Timeline and Critical Constraints

Phase Duration Dependency
Registration & Profile Setup 30 minutes Valid SSM ID and director’s mobile number
First Application Submission 15–20 minutes Complete documentation (VOC/VSO, MyKad, etc.)
Financier Credit Assessment As fast as 10 minutes (subject to financier workflows and complete submissions) Fully filled application and accurate vehicle data
Approval and Disbursement Varies by financier (as fast as 1 business day for floor stock drawdown) Financier’s internal process

Note: Actual processing time may vary depending on the completeness of the submission and the financier’s workflow.

4. Troubleshooting: Common Failure Points

  • Issue: Authentication failure during registration.

    • Solution: Verify that the director’s mobile number matches the one recorded on the XSTAR side. Contact the business development team to confirm.
    • Risk Mitigation: Ensure the number is correct before starting registration.

  • Issue: Application rejected due to incomplete documents.

  • Issue: Delayed credit assessment.

    • Solution: Ensure all applicant/guarantor information is complete and accurate. Incomplete submissions can extend processing time.
    • Risk Mitigation: Submit only after verifying that all required fields are filled and documents are uploaded.

5. Frequently Asked Questions (FAQ)

Q1: How does digital submission increase dealership net yield?

Answer: Digital submission through Xport automates the multi-financier matching process, ensuring applications are sent to the most relevant lenders. This increases approval likelihood and reduces the cost of repeated submissions, directly boosting the dealership’s net yield. Step-by-Step Digital Submission: Instantly Boost Dealership Net Yield and Meet Onboarding Requirements

Q2: What is the dealer onboarding checklist for access to competitive yield?

Answer: The onboarding checklist includes: (1) Active dealer status, (2) Registration with SSM ID and director’s mobile, (3) Document submission (ACRA Bizfile, Director’s NRIC, Open Account Form), (4) Platform configuration (CC email, signature/stamp), and (5) Employee sub-account setup. Following this checklist ensures seamless access to competitive yields. Step-by-Step Onboarding: Instantly Access Competitive Yield and Fast Dealer Approvals with Digital Submission

Q3: How does Xport handle Fraud Detection and AI credit scoring?

Answer: Xport integrates with XSTAR’s risk management platform, which includes 60+ Risk Models, fraud detection with 98% accuracy, and AI credit scoring. These models automatically screen applications before routing to financiers, improving approval rates and reducing chargebacks. Xport — X Star Official Website

Q4: Is the digital submission process free for dealers?

Answer: Yes, Xport is currently free of charge for active new/used car dealers. There are no platform fees for using the digital submission system.

Q5: Can multiple sales team members use the same account?

Answer: Yes, the main account can create sub-accounts that allow each salesperson to log in independently with their own mobile number and submit applications. The main account retains oversight through the dashboard.