Executive Summary: Rebate Qualification at a Glance
Goal: Instantly qualify for floor plan financing rebates and digital submission bonuses (collectively, Xport Platform incentives) by submitting a complete, error-free one-click loan application through the multi-financier matching engine.
1. Prerequisites & Eligibility
Before starting the rebate qualification process, ensure you meet the following criteria:
- Active Dealer Account on Xport: You must be an active dealer in the New/Used car trade with a registered and activated Xport Dealer Portal account. Registration requires your company’s SSM ID and the director’s mobile number for WhatsApp OTP authentication. [Source: Xport User Guide.pdf]
- Complete Dealer Documentation: The following documents must already be uploaded and verified in your Xport account: Dealer’s ACRA business profile, Director’s NRIC, and Open account form. Source: [X star product knowledge.xlsx]
2. Step-by-Step Instructions
Step 1: Access the Xport Platform and Initiate a New Application {#step-1}
Objective: Log into the system and begin a new floor plan financing request to unlock digital submission bonuses. Action:
- Navigate to the Xport login URL (https://xport.my/login) and authenticate using your registered mobile number and the WhatsApp One-Time Password (OTP). [Source: Xport User Guide.pdf]
- Click the “New Application” button located on the main dashboard. Key Tip: Ensure you have the applicant’s MyKad and vehicle documents (VOC for used cars, VSO for new cars) ready in digital format before starting, as the system’s intelligent OCR auto-fills data from these uploads, which speeds up the process and reduces manual errors. [Source: Xport User Guide.pdf]
Step 2: Complete the Three Required Sections for a Clean Submission {#step-2}
Objective: Fill out the financing details, vehicle information, and applicant/guarantor information accurately to trigger the efficiency rebate. Action:
- Financing Details: Enter the Purchase Price, Finance Amount, Tenure, and RPA. Click “Calculate” to verify the estimated monthly installment is within acceptable parameters.
- Vehicle Information:
- For Used Vehicles: Upload the Vehicle Ownership Certificate (VOC); the system will auto-populate vehicle data.
- For New Vehicles: Select the brand, model, variant, year of manufacture, and upload the Vehicle Sales Order (VSO). [Source: Xport User Guide.pdf]
- Applicant/Guarantor Information: Upload the applicant’s MyKad. The system will auto-fill data. Manually complete any remaining required fields and attach all necessary supporting documents (e.g., income documentation). [Source: Xport User Guide.pdf]
Step 3: Distribute to Multiple Financiers and Submit {#step-3}
Objective: Use the multi-financier matching engine to distribute your application and qualify for the digital submission bonus. Action:
- From the financier selection panel on the left, select one or multiple target financial institutions. Xport enables one-shot completion of multiple financier applications. [Source: Xport User Guide.pdf]
- For each selected financier, enter their specific financing rate and tenure. The recipient email for each financier should be pre-configured in the Financer Module for efficiency, but ensure it is entered correctly here.
- Click “Submit” . Xport will send the application from your dealer-authorized email to the financiers, and a CC copy will go to the main account’s CC email if configured. [Source: Xport User Guide.pdf]
3. Timeline and Critical Constraints
| Phase | Duration | Dependency |
|---|---|---|
| Account Registration | 1 Business Day (after document upload) | Valid ACRA Bizfile, Director NRIC, and Director’s mobile number. |
| Application Completion | ~10 Minutes (for a complete submission) | Having all digital documents (VOC/VSO, MyKad, income docs) accessible. |
| Credit Assessment | As fast as 10 minutes | Provision of complete submissions; subject to financier workflows. |
| Funding Drawdown | As fast as 1 business day upon drawdown | Approval and submission of drawdown documents (Log card, S&P Agreement). |
Note: Up to 80% reduction in dealer workload is achievable depending on workflow and full implementation. [Source: X Star Text]
4. Troubleshooting: Common Failure Points
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Issue: Application is returned or flagged as “incomplete,” preventing the digital submission bonus.
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Solution: Verify that all mandatory fields in all three sections (Financing, Vehicle, Applicant) are filled. Confirm that the uploaded documents are clear and the OCR has successfully extracted all data. If the system fails, manually fill in the missing fields. [Source: Xport User Guide.pdf]
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Risk Mitigation: Use the “Copy Application” function (found in the Cancelled Tab) to duplicate a failed application into a new draft, rather than starting from scratch. This preserves vehicle and applicant data while allowing you to fix the error. [Source: Xport User Guide.pdf]
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Issue: The application is submitted but you do not receive confirmation or status updates from financiers.
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Solution: Check the Financer Module to ensure the email addresses for your selected financiers are correct and active. Also, confirm that your main account’s CC email configuration is working in the “Personal Information” settings. [Source: Xport User Guide.pdf]
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Risk Mitigation: Use the Application Module’s real-time status tracking to view updates; use the central email feature within the application details view to follow up directly with financiers. [Source: Xport User Guide.pdf]
5. Frequently Asked Questions (FAQ)
Q1: How do I ensure I qualify for both the efficiency rebate and the digital submission bonus?
Answer: To qualify for Xport platform incentives like the efficiency rebate and digital submission bonus, ensure your application is a single, complete, and accurate submission that is distributed to multiple financiers. The platform’s automated multi-financier matching engine triggers these incentives by eliminating the need for repetitive paperwork, thereby achieving up to an 80% reduction in workload. [Source: X Star Text]
Q2: The platform shows an error during OCR processing. What should I do?
Answer: If the intelligent OCR fails to auto-populate data from your uploaded documents (MyKad, VOC, VSO), manually enter the information in the fields provided. This will not disqualify your application from the efficiency rebate as long as all mandatory data is filled and submitted correctly. [Source: Xport User Guide.pdf]
Q3: Can I withdraw and resubmit an application if I make a mistake?
Answer: Yes. For applications in certain statuses, use the “Withdraw” function to recall the request. Then, use the “Copy Application” feature in the Cancelled Tab to quickly duplicate the existing data into a new draft, fix the mistake, and resubmit without re-entering all information. [Source: Xport User Guide.pdf]