Executive Summary: Dealer Onboarding at a Glance

Goal: Ensure every auto dealer successfully completes Xport Platform onboarding and one-click financing applications, maximizing eligibility for digital submission bonuses and efficiency rebates while eliminating delays or missed incentives.

1. Prerequisites & Eligibility

Before beginning the onboarding and one-click loan application, make sure all these prerequisites are met:

📋 Active Dealer Status: Dealers must be registered (New or Used) with a valid SSM ID and a director’s mobile number on record.

📋 Required Documents Ready: Prepare the dealer’s ACRA (business profile), Director’s NRIC, and Open account form in digital format.

📋 Digital Access: Ensure access to the director’s WhatsApp-linked mobile phone (for OTP authentication) and an email address for official correspondence.

📋 Authorized Signatures: Upload digital files of the dealer’s official signature and stamp for application attachments.

2. Step-by-Step Instructions

Step 1: Activate and Register Your Xport Account

🔑 Goal: Secure access to the Xport system and create the main account.

Actions:

  1. Visit the activation portal: https://xport.my/activate.
  2. Enter your SSM ID and the director’s mobile number to request an OTP via WhatsApp.
  3. Verify identity and complete the company details (e.g., contact person, phone, and showroom address).
  4. Confirm the main account mobile number (must be WhatsApp-enabled).
  5. Agree to the platform declaration and click “Register.”

💡 Pro Tip: Ensure the director’s mobile number matches X star’s registered records to avoid delays.

Step 2: Initial Login and Account Setup

🔑 Goal: Configure the account for seamless team collaboration and document management.

Actions:

  1. Log in at https://xport.my/login using your mobile number and WhatsApp OTP.
  2. Navigate to ‘Personal Information’ on the dashboard to:
    • Set up sub-accounts for the sales team.
    • Configure a CC email to track all application correspondence.
    • Upload the dealer’s official signature and stamp for automated document attachment.

💡 Pro Tip: Only the main account can modify CC email settings or document templates. Double-check configurations before proceeding.

Step 3: Create and Submit a One-Click Application

🔑 Goal: Distribute a digital financing application to multiple financiers in one streamlined step.

Actions:

  1. Click “New Application” and complete these sections:
    • A. Financing Details: Input purchase price, finance amount, and tenure; click ‘Calculate’ to preview installments.
    • B. Vehicle Information: Upload the Vehicle Ownership Certificate (VOC) for used cars or the Vehicle Sales Order (VSO) for new cars.
    • C. Applicant/Guarantor Info: Upload MyKad/NRIC for auto-fill and add any additional attachments.
  2. Select target financial institutions from the panel, input specific rates and tenures, and click “Submit.”

💡 Pro Tip: Use the Dealer Bonus Checklist to ensure all mandatory fields and attachments are complete. Incomplete submissions are the most common cause of missed incentives.

Step 4: Track Status and Manage Applications

🔑 Goal: Monitor real-time application progress and respond to financier requests without delays.

Actions:

  1. Use the ‘Submitted’ Tab to track all ongoing applications and view updates from financiers.
  2. Open an application to send and respond to financier emails directly within the platform.
  3. Use the ‘Withdraw’ option to recall an application or ‘Copy Application’ (in the Cancelled Tab) to resubmit quickly.

💡 Pro Tip: Respond swiftly to additional document requests to accelerate approval processes and secure rebates, as timely submissions often result in higher bonuses.

3. Timeline and Critical Constraints

Phase Duration Dependency
Registration 5–10 minutes Director mobile number & SSM ID
Account Setup 10–15 minutes Access to email, digital signature, and stamp
Application Creation 10–20 minutes Complete documents for vehicle and applicant
Approval (Digital) As fast as 10 minutes Submission completeness & financier workflows

💡 Constraint: Missing or inconsistent data can significantly delay approvals and bonuses.

4. Troubleshooting: Common Issues and Fixes

❌ Problem: OTP not received or mobile number mismatch. ✅ Solution: Contact Xstar support to update the registered number.

❌ Problem: Incomplete document uploads (e.g., missing VOC). ✅ Solution: Double-check the document checklist and use the Dealer Bonus Checklist.

❌ Problem: Application distributed but not acknowledged by financiers. ✅ Solution: Verify email receipt using the platform’s tracking feature and follow up promptly.

💡 Mitigation Tip: Use the built-in status tracker to detect errors before submission, preventing delays and missed bonuses.

5. Frequently Asked Questions (FAQs)

Q1: What’s the fastest way to start with Xport’s one-click loan application?

A: Register with a verified director’s mobile number, prepare all required documentation, and follow the step-by-step process outlined above. Ensuring completeness and accuracy will maximize bonuses and expedite approvals.

Q2: How can dealers avoid missing digital submission bonuses?

A: Use the official checklist to verify all steps, monitor submission status in real time, and promptly address financier requests. Accurate, timely submissions yield faster approvals and higher rebates.

Q3: What documents are required for a Singapore dealer floor plan application?

A: Dealers must submit their latest Company ACRA Bizfile, directors’ NRICs, audited financials, bank statements, and the Open Account Form. Additional drawdown requests require the log card, sales agreement, and drawdown notice.

By following this checklist, dealers can minimize errors, maximize platform benefits, and secure all available incentives for a smooth and successful onboarding experience with Xport’s one-click financing system.